Unless stated otherwise in the product description, all orders ship via DHL Express directly from our production facility in Thailand.
Import duties/customs are covered by us, so you will not need to pay any additional fees when your order arrives in the US.
Please refer to the individual product pages as lead times will vary.
Some of our lighting collections are kept in stock and will ship within 1 week from receipt of order. Other collections which are customizable (for example, our different brass patina colors) will have a longer lead time for custom fabrication.
For the most accurate information please email us at info@pernbaan.com
DHL Express is typically 4-5 business days in transit from Thailand to the contiguous US.
In stock items: Products that are in new condition with original packaging can be returned with a 15% restocking fee.
Custom ordered items: Because of the bespoke manufacturing process, we are not able to offer returns on any furniture pieces or 'made to order' products. Items that fall under the category of 'made to order' are: Kraas Sconce, Fluted Pendants, Ban Pa Ao Pendant's, custom made ADA backplates, and all Furniture.
Returns must be initiated within 1 week from product delivery.
Lighting products that have already been installed will not be accepted as returns. Please do not cut the wires or cotton cord of your fixture if you think you might want to return it.
All components should be in new condition and returned in their original packaging. Please take care when repacking to ensure that your return will be accepted.
Customers are responsible for domestic return shipping costs to our US based warehouse. Please allow 2 weeks for us to inspect your returned order. If the return is accepted we will issue your credit card a refund minus the 15% restocking fee.
Immediately inspect your order upon delivery. If you think that your product was damaged during shipping, please inform us within 3 working days and provide photos of the damage.
We will work with you to replace any damaged or missing components as soon as possible.
